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Help/FAQ

If you are unable to find the answer to your question below then please do not hesitate

to contact our online customer services team at support@playtachi.com or toll free at (855) 347-4873.

 

General

What is My Tachi?

    • Stay Connected To Your Premiere Club Account No Matter Where You Are
    • Your Favorite Tachi Games Free, Online, Anytime
    • View your Available Premiere Club Rewards Points and Tier Level Online
    • View Current and Exclusive Offers
    • Learn About Upcoming Events First
    • See your Casino and Online Play Summary
    • View and Speak with Your Personal Host
    • A site that responds to you. No matter what device you access My Tachi from mobile, tablet, laptop, etc.
      the site is designed to work for and with you.
    • Earn more Daily Virtual Free Play Credits Based on Your Tier Level

Why should I register?

Open the door to gaming and resort offers wherever you are, whenever you want. Learn about events, see your winnings and link to the rewards you have earned by doing the things you love at Tachi Casinos.

How do I register?

New User? Click here to sign up now!

How do I check my points balance?

Your points balance is available on your home page once you have logged in to your account.

My points don’t look right.

We are sorry to hear that, feel free to contact us here and we will be happy to assist you.

How can I update my address or phone number?

Please visit one of our destinations in order to update your address or phone number.

I can’t add/link my account.

Our apologies, feel free to contact us here and we will be happy to assist you.

Need to contact Tachi Casinos?

Contact us here .

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Account Problems

I am unable to register

Using the details provided on registration we validate the identity of all registrants to ensure users are aged 21 and over as per our responsible gaming policy. We do not allow users to register unless they are at least 21 years old. If you are over 21 but we are unable to confirm your identity using the details provided we cannot proceed with your registration. Please check these details and try again.

I have forgotten my password.

You can request to reset your password by visiting our Forgot Password page, or contacting our customer support team at support@playtachi.com or (855) 347-4873.

I have forgotten my username.

You can request your username by contacting our customer support team at support@playtachi.com or (855) 347-4873.

I am having problems playing your games - what can I do to prevent this?

Please avoid downloading large amounts of data while playing our games e.g. music/video files. This can take up a large percentage of your internet bandwidth and therefore reduce the quality of your connection to our games Lobby.

Although you may be able to access other sites or web-based applications without any problems, you may still experience issues with our games, as they require a constant exchange of data, as opposed to a single transmission of data, which is used to view a webpage for example. If you are using a mobile broadband device to play our games, you may want to consider upgrading to a stable broadband connection
(a physical cable connection is preferable).

What software do I need installed to play our games?

All of our games require Adobe's Flash Player which can be downloaded for free here.

What are your minimum computer requirements?

Personal Computers (PC):

Windows XP, Vista, 7
1GHz Processor
500MB RAM
1024x768 Screen resolution
Broadband Internet connection
Browser: Internet Explorer 7, Firefox, Google Chrome, Opera or Safari Apple Macintosh (Mac):

Please note that due to compatibility issues with Adobe Flash software and Apple hardware, we can't guarantee the stability of our games when using an Apple Mac.

When I try to launch a game I get frequent connection timeout error?

Please check your proxy/firewall setting if port 7508 is allowed access, some of the games work better if this port is open. If you are accessing the website from a corporate network or a secure network this may be a problem, you could try some of the other titles as not all the games require this port. Alternatively you can access the website from some other network like from your home.

When I launch a game I get a warning about something is try to access port 7508, is this normal?

Yes, This is normal as some of our games do use the port 7508, please click allow or add it as an exception to your firewall or proxy. If you are unable to do so you could try some of the other titles as not all the games require this port.

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Virtual Credits

What are virtual credits?

Virtual Credits are a non-cash value form of currency that allow you to experience online gaming with Play Tachi.  You can use virtual currency in our instant play.

How much are virtual credits worth and can I buy and withdraw them?

How much are virtual credits worth and can I buy and withdraw them?

Virtual credits hold no cash value. They cannot be purchased. To qualify for additional virtual credits please review the terms of our current promotions page for more information. As they hold no cash value virtual credits can never be withdrawn.

How do I get virtual credits?

There are three ways virtual credits are given

  1. Registration: When you register an account, you are given a one time bonus of virtual credits

  2. Daily Login Bonus:Daily bonus credits are available to players who log in to an existing Play Tachi account 24 hours after their last login.
    Please refer the the bonus count down timer, available once you login to your account. This timer displays the amount of time left until your reieceive your next daily bonus. 

  3. Bonus Code Promotions: As an existing player, you'll also often qualify for additional credits through promotions. Please check back often, as we are always updating.

What can I spend my virtual credits on?

You cannot use your virtual credits to purchase goods. Virtual credits can only be spent on instant play games at Play Tachi Live.

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